Getting started with Orstrax Desk

Orstrax Desk is the place you run customer help: a public knowledge base, a contact form, and a staff inbox for tickets.

Each product you support is a separate help center. Use Working in at the top of Desk to switch products. You never see another product’s tickets or drafts.

First hour

• Open Branding and add your help center name, logo, and colors.
• Create a category, then write and publish your first article.
• Set your support email in Settings.
• Invite teammates from Team.
• Open the public help center from the sidebar to preview what customers see.

When you create a new help center, Desk walks through these steps. You can skip anything optional and finish later from the dashboard checklist.