Managing tickets
Open, pending, resolved, and closed — and who owns the next reply.
Customers submit tickets from your contact form. Each ticket stays in this help center only.
- Open — new, waiting for your team.
- Pending — you replied and are waiting on the customer.
- Resolved — the request is handled.
- Closed — finished and no longer active.
Assign a teammate so it is clear who owns the next reply.
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